Enroll In HMSA's Online Care

Introduction to Online Care

HMSA's Online Care provides fast and easy access to licensed health care providers in the state of Hawaii. As a consumer, you're able to find and connect with the provider who is right for you, without having to leave home or schedule an appointment. Online care provides:

  • Immediate access to a variety of specialists from home, securely, privately, and in real time.
  • Convenience of getting care on your own terms, online or by phone.
  • Choice of providers based on criteria that matter to you, such as specialty, language, gender, hospital affiliation or location.
  • Quality care from rated providers who can speak with you, recommend treatment, and write prescriptions online.
  • Continuity of care with the ability to send detailed care reports to your primary care provider or another care coordinator.

Any resident of Hawaii is eligible to register, and you can begin having conversations immediately!

How to Enroll in HMSA's Online Care

Enrollment for HMSA members

Enrollment is the first step in using HMSA's Online Care. If you're an HMSA member, you must register for My Account before registering for Online Care.

How to register for My Account

  1. Go to www.hmsa.com
  2. Click Register
  3. On the Registration page, read the Terms and Conditions of Use. Click I Agree
  4. Enter the information requested (including your HMSA subscriber number) and click Continue
  5. Click on Access HMSA's Online Care from your Member My Account page to begin the Online Care registration process.

How to register for Online Care

  1. After clicking on Access HMSA's Online Care, you will be taken to the Sign-Up page. On the Sign-Up Page, enter the information requested.
  2. Review the User Agreement and Age Requirements and click the box to certify. Click Done - Show Me Available Providers.
  3. You will be taken to the Thank You page. You can either click the green bar, Show Me Who's Available-which will take you to a list of available providers-or the blue bar, Go to My Homepage-which will take you to the home page of HMSA's Online Care. The Thank You page also lists your telephone login credentials to access a provider by phone.

Enrollment for Non-HMSA members

If you're not an HMSA member but you live in Hawaii, you can still use Online Care! To get started, go to www.hmsa.com and click on the green Nonmembers log in here button.

From there, you can watch a video introduction to Online Care by clicking the Take a Tour link. When you're ready to enroll, click Register Now.

During enrollment, you will be asked to provide some basic information about yourself.

Enrollment in Online Care consists of several easy steps:

  1. Enter the identification information requested.
  2. Enter your email address, password, and security questions. Your email address will be your username.
  3. Review the User agreement and age requirements. Click the box to certify.
  4. For added security, type the characters that appear in the image provided.
  5. Click Done - Show Me Available Providers
  6. You will be taken to the Thank You page. You can either click the green bar, Show Me Who's Available-which will take you to a list of available providers-or the blue bar, Go to My Homepage-which will take you to the home page of HMSA's Online Care. The Thank You page also lists your telephone login credentials to access a provider by phone.

How to Connect to Your HealthVault Record

Online Care can connect to your Microsoft HealthVault record, which can help you maintain records of personal and family health history. You can use Microsoft HealthVault to import health information and share it with providers during conversations. Records of Online Care activity can also be exported to your HealthVault account at any time.

First, sign into your HealthVault account or create a new account. Creating a new account takes just a few minutes, and information can be changed at any time. Once you've logged in, select an existing record or create a new record. Then, enter any required information and approve access to this record by Online Care (powered by American Well).

To import data, you must first link one or more HealthVault records to your Online Care account. You can do this from the final registration screen or from your My Account area.

  1. On the Online Care home page, click on My Account on the upper right-hand corner of your screen next to your name.
  2. Click on Edit Profile or My Profile (on the left-hand side).
  3. Under Microsoft HealthVault Registration, click on Edit and follow the instructions to proceed with linking your HealthVault record to your Online Care account.

Note: Your HealthVault records can flow into Online Care, but the information you store on Online Care cannot flow back to your HealthVault account.

You can always associate more HealthVault accounts or remove access at any time by editing your Profile in the My Account area.