Introduction to Online Care

HMSA's Online Care provides fast and easy access to licensed physicians in the state of Hawaii. As a consumer, you're able to find and connect with the doctor who is right for you, without having to leave home or schedule an appointment. Online care provides:

• Immediate Access to a variety of specialists from home, securely, privately, and in real time.
• Convenience of getting care on your own terms, using web-based videoconferencing, secure chat or the phone.
• Choice of providers based on criteria that matter to you, such as specialty, language, gender, hospital affiliation or ZIP code.
• Quality Care from rated physicians who can speak with you, recommend treatment, and write prescriptions online.
• Continuity of Care with the ability to send detailed care reports to your Primary Care Physician or another care coordinator.

Any resident of Hawaii is eligible to enroll, and you can begin having live conversations immediately!

How to Enroll in HMSA's Online Care

Enrollment is the first step in using HMSA's Online Care. If you're an HMSA member, you're pre-enrolled, and just need to fill in some additional information to complete your Online Care profile. Click on Access Online Care from your Member My Account page to begin.

If you're not an HMSA member but you live in Hawaii, you can still use Online Care! To get started, go to www.hmsaonlinecare.com and click on Consumers. From there, you can watch a video introduction to Online Care by clicking the Take a Tour link. When you're ready to enroll, click Register Now.

During enrollment, you will be asked to provide some basic information about yourself. For HMSA members, some of the information will already be filled in for you. If you need to change this information for any reason, please contact HMSA.

Enrollment in Online Care consists of several easy steps:

1. Agree to HMSA's Online Care Terms of Use. Certify that you are a resident of the state of Hawaii, and agree to abide by the Terms of Use described in the Patient User Agreement.
2. Create an Account (Non-HMSA Members Only). Non-HMSA members will need to select a unique username and password to access Online Care. HMSA members should always access Online Care through their Member Account on hmsa.com, and therefore do not need to create a separate Online Care account.
3. Update Profile Information. Complete or confirm some basic demographic information. For HMSA members, some of the information will already be filled in for you.
4. Add Personal Providers and Pharmacies. Specify your list of preferred pharmacies and care providers that are inside or outside of the Online Care network. You'll be prompted to select one of these pharmacies before starting a conversation, which will allow providers to send prescriptions directly to the pharmacy. Maintaining a list of providers allows you to share reports of your Online Care activity with the doctors who know you best.
5. Add Health Information. Online Care maintains a summary of your health information, which may include information from HMSA's records, as well as information from your online conversations with physicians, or information you self-report. During enrollment, you have the opportunity to add more Conditions, Medications, Allergies, Immunizations and Procedures to your personal record. You can always add information in the My Health area, so don't worry about completing your full health history before enrolling.

Any information you add here will be marked as "Self-Reported", and can be changed at any time from My Health. If you're an HMSA member, there may be information pre-populated in your health history based on prior claims; you will not be able to edit those records. If you believe that there is an error in any of the imported information, please contact HMSA. During your online conversations, we recommend that you share a summary of this health information with your providers, ensuring you receive informed, high-quality care.

To add a new record to your health history, click Add in the section you would like to change. Then, you can use the search tool shown below to find and add new information:

When you're done adding items to that section, click Done to close the tool. Once you finish adding health information, you're ready to begin using Online Care! You can watch a brief tutorial to learn about everything Online Care has to offer, or go straight to your personalized home page, where you can find a doctor and start talking immediately.

At the end of enrollment, you'll also receive your login information for Online Care's phone interface. Even if you don't have access to a computer, you can use Online Care to find and talk to doctors over the phone. You can check your phone login information anytime you're logged in to the Web, but we recommend that you write this information down in case you want to use Online Care while away from your computer.

How To Connect Your HealthVault Record

Online Care can connect to your Microsoft HealthVault record, which can help you maintain records of personal and family health history. You can use Microsoft HealthVault to import health information and share it with your physicians during conversations. Records of online care activity can also be exported to your HealthVault account at any time.

To import data, you must first link one or more HealthVault records to your Online Care account. You can do this from the final enrollment screen, or from your My Account area.

First, sign into your existing HealthVault account or create a new account. Creating a new account takes just a few minutes, and information can be changed at any time. Once you've logged in, select an existing record or create a new record. Then, enter any required information and approve access to this record by Online Care (powered by American Well).

You can always associate more HealthVault accounts or remove access at any time by editing your Profile in the My Account area.