Introduction to My Account

My Account allows you to manage all of your Online Care account information, including your contact information, billing information and login credentials. You can also use the My Account area to view your billing history and connect to your Microsoft HealthVault record.

Within My Account, there are five areas you can use to view and change account information:

• My Profile: Change your contact information or connect your Online Care account to a HealthVault record.
• My Preferences: Set languages, time zones, and choose preferred providers, pharmacies, hospitals, and other points of care.
• Login Credentials: Change your user name, password, and security questions, or review your telephone authentication credentials.
• Payment Method: Review or change your billing address or credit card information.
• Billing Activity: View complete payment information for Online Care conversations, which you can sort and filter by provider, provider type, and date.

How to Review Billing Information

Each time you complete a conversation in Online Care, your account is updated with a complete financial record of the transaction. You can review the details of your billing usage in the Billing Activity section of My Account. Within Billing Activity, you can see the billing details for each conversation, including any applicable extension fees or instances in which your provider waived a portion of the conversation cost.

For most conversations, the billing record will show the standard conversation cost, date, and time of the conversation, and the duration of the conversation:

Sometimes, your providers may choose to waive all or some of your conversation fee. When your fee is waived during your conversation, the waived amount is noted in the Billing Activity area:

In some circumstances, a waived fee may require a refund for your account, such as when the provider waives your fee after the conversation is complete but your card has already been charged. In this case, your Billing Activity area might not reflect the refund for several days.

How to Connect to Your HealthVault Record

Online Care can connect to your Microsoft HealthVault record, which can help you maintain records of personal and family health history. You can use Microsoft HealthVault to import health information and share it with your provider during conversations. Records of online care activity can also be exported to your HealthVault account at any time.

To import data, you must first link one or more HealthVault records to your Online Care account. You can do this from the My Profile section of My Account:

First, sign into your HealthVault account or create a new account. Creating a new account takes just a few minutes and information can be changed at any time. Once you've logged in, select an existing record or create a new record. Then, enter any required information and approve access to this record by Online Care.

Note: Your HealthVault records can flow into Online Care, but the information you store on Online Care cannot flow back into your HealthVault account.