Using My Agenda

My Agenda is an organizational tool that can help you keep track of Online Care suggestions, your upcoming appointments, and more. Within the My Agenda area, you have access to:

• A personalized to do list: Lists suggestions for conversations, assessments, self-care tools, and educational materials.
• Upcoming appointments: Tracks all of your scheduled Online Care conversations.
• Waiting room: Helps you monitor any providers you are waiting to speak with.

As you use Online Care, you'll notice that many of your actions affect the My Agenda area. Each time you receive a suggestion, schedule a conversation, or wait for a provider, Online Care adds an entry, called an agenda item, to the appropriate area. You can use the agenda items on your To Do List to find relevant medical experts and tools for potential medical concerns.

To access My Agenda, click the My Agenda tab from any page in Online Care:

How to Use the To Do List

Your To Do List contains personalized recommendations that can help you find the care you need online. As shown below, the To Do List keeps your agenda items organized, making sure you have one place to monitor your providers' suggestions in Online Care:

Your To Do List may contain:

• Conversations with Providers: Including the recommended provider specialty and any topics for the conversation. The Connect with First Available tool connects you with the first available provider of the specified type, while Available Providers allows you to choose from a list of available providers.
• Online Assessments: Automated health questionnaires that help you identify health risks and get proper treatment for identified issues.
• Educational Tools: Informational articles and videos on a variety of health topics. You can use these resources to learn new ways to stay healthy or treat a health problem identified during an assessment or conversation.
• Self-Care Tools: Online tools that can help you monitor a condition or symptom. After tracking your progress, you can share the results with your providers during Online Care conversations.
• Gaps in Care: Screenings and immunizations you may need to complete based on information from your My Health page.

To use your To Do List, find an item you would like to get started with and use the options on the right hand side of the screen to find a provider, begin an assessment, access educational materials, or load the selected self-care tool.

How Items are Added to Your To Do List

Many of your activities within Online Care will result in new agenda items, many of which are added to your To Do List. When you register for Online Care, you start with a few basic To Do List items, helping you get started and guiding you to helpful resources. After registration, items may be added to your To Do List by:

• Providers: During your online conversations, your providers can recommend follow-up activities, such as a future follow-up conversation.
• Assessments: When you take an automated assessment, some of your answers may lead to new To Do List items, such as further assessments, educational materials or self-care tools.
• Your Health Profile: Online Care may add agenda items based on information in your health profile. For example, if your profile indicates that you could be at risk for heart disease, Online Care may recommend that you take the congestive heart failure assessment.

Scheduled Appointments

In My Agenda, you have access to your upcoming appointments list, which shows conversations you have scheduled with specific providers. Once you have scheduled an appointment, it will appear here. Just log on a few minutes before your scheduled appointment and Online Care will notify you automatically when the provider is ready to begin.

For more information about how to find a provider and schedule an appointment, please see How to Schedule an Appointment.

Within the upcoming appointments tool, you can:

• Click Add Topic to add a discussion topic. Your provider will see these topics before the conversation begins.
• Click Set Reminder to set a system reminder or request a reminder by email.
• Click Cancel to cancel the appointment.

Waiting Room

Sometimes, a provider you wish to talk to may not be available immediately. However, you can enter the provider's waiting room, which places you on the wait list for that provider. When it's your turn in line, you are notified and can begin your conversation immediately. To enter a provider's waiting room, click Enter Waiting Room in the provider's details page:

For more information about how to use your waiting room, please see How to Use a Waiting Room. Once you've added a provider to the waiting room, you can:

• Click Add Topic to add a discussion topic.
• Click Reset Time-out to change the length of time you are willing to wait for a conversation.
• Click Cancel to remove the item from your waiting room.

Once you've put a provider in your waiting room, you don't need to stay on the waiting room screen. No matter where you are in Online Care, the system will alert you when the provider you're waiting for becomes available.